Since CRM continues to bring excellent business automation, you should know more about Oracle On Demand. This cloud-based suite is perfectly designed to assist you in boosting sales and managing all kinds of marketing purposes.
In addition, Oracle On Demand CRM also gives convenience to customers and administrators. Since the CRM is accessible from any device, users can operate it anywhere comfortably. Easy and practical.
Description of Oracle On Demand CRM
Driving sales couldn’t be easier with Oracle On Demand CRM—all kinds of industries, especially anything related to insurance, life sciences, and automotive. Its varied services made it easier for businesses to lower costs, improve scalability, and minimize risks.
Vital features can assist sales activity, marketing plans, service, call center section, analytics data, and mobile capabilities. You may find the complete benefits of the features below.
Key Features of Oracle On Demand CRM
Each key feature in Oracle CRM has diverse and advantageous functions that may accelerate your business activities. You may wonder what significant parts lie in each vital element so you can check it out below.
1. Sales Activity
Businesses can quickly achieve efficient sales with Oracle, seeing that the CRM provides numerous choices of interfaces. Staff wouldn’t have difficulty managing the company because they could access the CRM anytime and anywhere.
Oracle CRM can also enhance interactions with customers. It provides all organization members access to each customer repository. While it seems too simple, this setting becomes an excellent help for customers.
Furthermore, managers and salespeople may find using Oracle profitable since it helps them perceive advanced analytics. This benefit made sales prediction simpler and even got more accurate.
2. Marketing Plans
While marketing primarily aims to attract potential and current customers, Oracle CRM can give you more than that. It can also increase quality leads and personalize the customer’s needs by sending the correct message to the right prospect.
Oracle On Demand CRM’s automation also enhances lead volume and conversions. For instance, it helps businesses to send daily campaigns with the proper CTA. This feature increases the possibility of customers clicking the CTA button to see their latest updates, which can increase marketing conversion.
3. Service
For this feature, it may be a crucial aspect that customer needs. How can it be not, since customers would seek the service center if something happens with their purchase? You don’t need to worry if you plan to use Oracle because this service feature will automatically be added to your business.
Service features can assist in monitoring customer satisfaction, providing feedback so that it can evaluate staff performance management immediately. Also, agents can effectively find the correct answer the first time, so customers won’t need to wait too long.
4. Call Center Section
Just like one of the main functions of the service feature, the call center section can assist agents in quickly finding a suitable solution for the customer. However, this also includes complete solution lifecycle management. This key feature allows companies to maintain appropriate solutions in the future.
In addition, Oracle CRM can oversee customer satisfaction and feedback. This function can create a beneficial evaluation of agent performance management.
5. Analytics Data
Crafting analysis data to boost business becomes an essential business need. Since data analytics have become a basic thing, it would be helpful if Oracle CRM could become automated. Luckily, this is one of the excellent capabilities that Oracle possesses. It’s about automation.
Speaking of analytics data, Oracle On Demand CRM also provides real-time business intelligence for businesses to analyze. Moreover, it can automatically create trends and historical analysis via data warehouse functionality. No need to work overtime, as Oracle got your back!
6. Mobile Capabilities
People nowadays may be away from their computers, but not from their smartphones. Hence, Oracle carefully provided a feature where people can manage their CRM data from their phones. Easy and efficient.
Don’t worry. Even accessing through a phone, you may find this feature undemanding. It’s pretty simple to manage so you can rest assured.
Weakness of Oracle On Demand CRM
Even though Oracle offers many great features and benefits, it’s inevitable for this CRM to have flaws. What are the weaknesses that Oracle has? Know all the details here.
1. Poor Internet Connection
Many people stated that Oracle needs to improve its internet connections. Some people live in a remote place with a poor internet connection, so Oracle must evaluate this problem regularly since it can slow down productivity.
2. Awful UI (User Interface)
Regrettably, Oracle didn’t think much about its user interface. While UI is essential to meet user expectations, Oracle keeps using its old design. This flaw may become an excellent opportunity for Oracle to enhance its UI, making it easier to use.
It’s essential to think that not every person using CRM is an IT person. Creating a tool or software that is easy to operate will be more advantageous as it reaches more prospects.
3. Difficult to Customize
It’s not that Oracle can’t be customized. However, Oracle made it hard for users to customize its CRM, as several customizations were expensive. Since numerous small businesses and startups exist, Oracle needs to evaluate this weakness so that people can enjoy all the features provided.
Over time, perhaps Oracle can fix all these weaknesses since many people are expecting it. Many great functions are offered within Oracle, so they just need time to fix all the lacking parts regularly.
What Is Your Conclusion About Oracle On Demand CRM?
Reading all the benefits, functions, and weaknesses that Oracle On Demand CRM possesses, are you intrigued to use this platform? Although some flaws made you reconsider purchasing this CRM, it’s an undeniable fact that Oracle can help boost your marketing sales performance and enhance customer satisfaction.
Furthermore, you may find a great new experience by integrating Oracle with other CRMs. For example, you could connect Oracle CRM with HubSpot, Microsoft Teams, Google Sheets, Microsoft Dynamics 365, and Asana. This action can be done using a universal connector on the internet, like Connector Builder.