Kayako CRM is one of the best CRM in the industry. They give many advantages to all users. However, many of you may not still be unfamiliar with them. Here is an article introducing Kayako, from the features to the pricing details. So, let’s take a look closer!
What is Kayako CRM?
Kayako is a customer service software that builds a help desk software in which a business has to create a place to support and talk to the customer. Kayako is based in London, United Kingdom. It was founded in 2001 and already serves 50.000 clients from all over the world.
They are experts in help desk solutions and development. They claim to deliver a business solution as their number one priority and the ability to meet all the business owner requirements. Their relationship with the customer is excellent because they will discuss it before any development.
Kayako CRM provides establishment communication with the customer to support the customer’s requirements in their business. Their team will keep in touch with the customer to solve all the issues or give alternative solutions in the design process. Also, this platform is the easy-to-use software you need for your business.
Kayako CRM Features
Kayako offers some features to support your business and create great development for all your customers. Their features are easy to use and learn, so you can connect with your customer easily. Also, they provide features to support customer and business owner personal relationships. Here is a complete explanation.
1. Kayako CRM Customer Help
Kayako provides a feature to support the customer in solving a problem they face. This platform allows customers to find the answer by reading the FAQs, articles or watching videos provided. With this action, customers will solve their problems quickly without waiting a long time.
Kayako also has help center analytics to help you identify the gaps in your self-service website and optimize your content to meet customer expectations. You can develop your business site to make customers satisfied with the service.
Additionally, Kayako allows you to personalize your website according to your criteria. They provide accessible features to customize multiple Help Centers with additional unique content and branding.
2. Integrated Customer Information
Kayako provides all the customer interaction with your business in one centralized place. Your customer can check on it every time because it is easy to use with a user-friendly interface that smoothes their journey to purchase.
Moreover, your customer will get easy access to another application. Kayako gives an integrated feature to connect with hundreds of applications with Zapier. You can get an integration with Slack and SalesForce as well.
3. Kayako CRM Supports Internal Teams
Many internal teams trust Kayako because it has some features to support their work internally. Here is a feature list for the internal team member.
a. Connected in One Place
Kayako CRM lets you see all team member conversations from various departments and business interactions in one place. Kayako provides a visual timeline of all the interactions in the business process. You don’t have to ask questions individually because you can check on the interaction.
b External and Internal Collaborators
Kayako CRM allows you to work with internal and external collaborators to solve the problem or work on a new project. All the collaborators can share their insights by sharing a private note, assisting team members with the conversation, and drafting help center instructions. The primary agent can just monitor them.
The conversation and the interaction will be saved automatically. As a result, they can easily access it whenever they have to solve the same problem.
c. Integrated Software
Kayako provides integrated features to view the entire content of all the team members before giving a response to provide a personalization improvement. Kayako lets you capture all the interactions and activities inside your business to make a business decision.
Single View is their feature that is integrated with Zapier to give all team members a quick view of what is happening in colleagues’ worlds. Moreover, Zapier is integrated with over 1500 applications, so you can easily access it in one place.
d. Efficient Work
Kayako enables all team members to work efficiently with an automated workflow to respond to a common question. Kayako provides an internal help desk to automate conversations about workflow rules.
Response times are recorded directly so all team members will never miss a deadline. This platform supports all team members by answering all the common questions to make them work efficiently.
Kayako CRM Pricing Plan
Kayako offers three pricing plans from $15 to $60. They also provide a free trial plan for people to give insight into how this platform works. Here is the pricing plan for Kayako CRM.
1. Inbox Pricing Details
It costs $15 per agent a month. They provide a shared email, social inbox, and chats. It suits a small team. This plan is for you if you still have a small group for your business. You can get integrated information from all your team members by subscribing to it.
2. Growth Pricing Details
It costs $30 per agent a month. This pricing plan is for a growing team. It provides customer service software for larger businesses. If you have a growing business, this plan suits you to manage your relationship with your customer.
3. Scale Pricing Details
It costs $60 per agent a month. They provide customer service software to maintain all your customers. This pricing plan suits your larger business because you can get the best customer service software to give the best service to the customers.
4. Enterprise Pricing Details
Kayako also offers enterprise plans for larger companies needing customer service software support. This company enterprise plan starts from $100 per agent per month. If your company needs the best customer service software, you can use Kayako to get the benefits.
Choose Kayako CRM to Maintain Your Customer Satisfaction!
Kayako CRM gives all benefits for all businesses to have a great relationship with the customer. The features help the internal team to develop the business efficiently.
The pricing plan is affordable, depending on the scale of the business. However, the pricing can be increased when you use their service. Therefore, you should be aware and able to monitor your spending for the worst case.